Refunds, exchanges and cancellations are performed as per the provisions of Chapter VII of the Electronic Communications and Transactions Act, 2002 (in terms of online orders) read with the Consumer Protection Act of 68 of 2008.

Furniture Connections Refund Policy is as follows, unless expressly written otherwise:

  1. No refunds will be effected on items already in production, should the item require production.
  2. Loadshedding, powercuts and related disturbances are seen as disturbances to production, which can from time to time affect delivery time, therefore refunds due to such disturbances will not be granted unless the item was not in production at all.
  3. All refunds and returns will be subject to a 20% handling fee.
  4. Returned items need to be returned in their original condition and packaging as per CPA 68 of 2008..

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@furnitureconnection.co.za


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales1@furnitureconnection.co.za and send your item to: 45 Kingfisher Dr. Fourways, Sandton. 2055

Need help?

Contact us at sales1@furnitureconnection.co.za for questions related to refunds and returns.